Clients

Absa

Absa, now owned by Barclays, is one of South Africa’s big four banks. We have had a long relationship with Absa, and have worked in many different divisions, including: Absa Life, Bankfin, Absa Retail, Home Loans, Absa International, Absa Direct, Card, Credit, and Group Administration.

We have focused on many different performance improvement areas in our work with Absa, including product, systems, policies and procedural knowledge improvement, together with compliance awareness, and customer service improvement.

Standard Bank

Standard Bank is South Africa's largest bank, and one of our very first clients. We have worked in the areas of product knowledge improvement, and compliance awareness.

More recently, we have developed and implemented a consumer education programme for Standard Bank, which is directed at all secondary schools in South Africa, and is aimed at improving levels of personal financial literacy, and preparing learners to enter the workplace.

First National Bank

First National Bank, part of the FirstRand Group, is one of South Africa’s big four banks. We have worked in many different divisions within FNB, including FNB Retail, FNB Operations, FNB Card, FNB Home Loans, and FNB Direct. We have also run successful programmes for FNB in their Southern African operations in Botswana and Namibia.

Once again, our focus has been on a range of performance improvement initiatives, with a particular focus on product knowledge improvement, compliance awareness, and customer service improvement.

Nedbank

Nedbank is one of South Africa’s big four banks. We have run successful programmes in Nedbank Retail, Business Bank, Private Bank, Personal Bank, Group Operations, Asset and Vehicle Financing, Retail Finance, and Group Internal Audit.

Prior to the merger that lead to the current Nedbank structure, we had a very long relationship with NBS, and consequently, we were well placed to assist Nedbank in the critical process of product knowledge improvement during the sensitive time when the merger took place.

Our focus areas within Nedbank have been very varied, reflecting the diverse responsibility areas.

Old Mutual Bank

Old Mutual Bank was a niche bank that provided both insurance and banking products to its customers. The Bank was a joint venture between Old Mutual Nedbank, but has now been incorporated into Nedbank. We were very proud to be associated with this dynamic customer-focused organisation, which was rated as the number one customer service bank in South Africa.

Our focus in Old Mutual Bank was been on improving banking product knowledge, sales improvement, and compliance awareness.

African Bank

African Bank provides unsecured credit products to South Africa’s domestic middle market. This exposes the organisation to high risk, and it is critically important for staff to have a thorough understanding of credit risk, compliance, collection procedures, and legal requirements.

Our focus areas, have been in respect of compliance awareness, and specific process knowledge improvement.

Abbey National

Abbey National is the UK’s sixth biggest bank, and Europe's second largest mortgage lender, after Halifax. Abbey is now a subsidiary of Banco Santander Central Hispano SA.

We worked with Abbey during a difficult period when the company was undergoing a major down-sizing, and employee morale was very low. One of the objectives of the programme was to improve employee engagement at a branch level. Secondary objectives were to improve understanding of retail bank products in order to improve sales. Abbey has been through some turbulent years, but is re-emerging as a competitive force.

Halifax

Halifax plc is a commercial bank in the UK, part of the HBOS Group. The Halifax is the UK’s largest provider of residential mortgages and saving accounts.

Halifax also operates one of the largest estate agencies in the UK. They approached us to help them to reduce their reliance on property related income by increasing the proportion of income from their banking operations. We were able to help them, by helping their staff to understand the strategic importance of the referrals process in improving cross-selling opportunities.

SA Eagle

SA Eagle is a member of the Zurich Financial Services Group, and now trades under its parent company’s name. SA Eagle provides short-term commercial insurance products for the South African commercial market.

Our client wanted to find an innovative way to actively engage their staff, and to improve teamwork, communication, and collaboration. They turned to our proven methodology.

Heckett MultiServ

MultiServ, now part of the Harsco Corporation, provides a wide range of outsourced mill services including metal reclamation, slag processing, scrap management, and other services for steel and metal producers.

Multiserv needed to make sure that all of their employees were aware of the importance of safety in their operations. We were able to help them to minimise their operational risk, by ensuring that their employees were knowledgeable of safety factors, and were motivated to apply this knowledge in the workplace.

De Beers

De Beers is the largest diamond mining organisation in the world. As with all mining operations, safety is a critical organisational concern.

Although all mining organisations address safety concerns, the key issue is how to get all staff in the organisation to continually focus on safety. We helped motivate our client’s staff to focus on the importance of safety in a fun, engaging manner.

SAB Miller

SAB Miller is the second largest brewery company in the world. SAB Miller strongly believe that their people are their enduring advantage. Being a learning and self-refreshing organisation is one of the priorities for their business.

We were very happy to support their extensive learning and development programmes, and to help their staff improve their teamwork and communication skills.

1st Contact

1st Contact operate a very specialized service-based business: - they assist international citizens living in the UK. Their myriad service offerings include: company formation, taxation advice, international money transfers, visa applications, accounting services, recruitment, shipping, immigration services, property and accommodation services, and instant immersion services.

Our client’s entrepreneurial and visionary founder was faced with the challenge of integrating these diverse operations, and decreasing the organisational response time. He quickly understood our underlying principles, and we were able to help meet these goals.

PriceWaterhouseCoopers

PriceWaterhouseCoopers, now known as PWC, is one of the big four international accounting and auditing firms. They provide assurance, tax and advisory services. Like many service organisations, PWC faces the challenge of skilling their workforce to be able to identify opportunities for cross-sales. This is particularly difficult in PWC’s case, as the firm offers literally hundreds of products and services. This is made even more difficult because of the high turnover of staff in the accounting and auditing profession.

Although we only engaged with PWC regionally, we were able to help them to provide additional value to their clients by introducing the right product to the right client.

South African Post Office

The South African Post Office is the national postal delivery operator, and is one of the largest business undertakings in South Africa.

SAPO approached us to help them improve sales of key products, such as their low-cost financial savings account product. We are very proud to have been so successful with this programme that we were shortlisted with SAPO for a World Mail Award.